Paper Jam Error Code

Paper jam error basically divided into Four types of paper path position in printer

1.608,60005

2. 630, 4555

3.725,

4. 775

TYPE-1 : 725

·         Display:13.AC.EE Door open jam

·         Description:Door open jam. Lower right cover 2 open; lower right door or HCI inner flap depending on the input accessory configuration.

·         Remedy:1. Close the lower right door or HCI inner flap. 2. Depending on input tray configuration, check the tab of the HCI lower right door that engages the door sensor (SW3301). If it is damaged, replace the door assembly. Check the HCI inner flap door (above right HCI tray) to verify that it properly opens and closes. 3. Use the Manual sensor tests menu to toggle the lower right door (Tray 4/5) sensors. If a sensor is not properly functioning, replace the sensor. 4. The HCI (long edge feed guide open) inner flap sensor (PS3306) can not be tested using the Manual sensor tests menu. To test the sensor, open the flap (with product in the ready state) and look for a control panel message to close it. The sensor is part of HCI left paper pickup assembly. 5. Do one of the following: - 500-sheet paper deck: check the connectors (J2005) on the PD controller PCA and the connector (J705) on the PD right door open detection switch. - High capacity input feeder: check the connectors (J3006) on the HCI controller PCA and the connector (J905) on the HCI right door open detection switch.

·         Code: 13.AD.EE

·         Display:13.AD.EE Door open jam

·         Description:Door open jam. Lower right cover 3 open (input tray configuration is 1x500 and HCI).

·         Remedy:The HCI (long edge feed guide open) inner flap sensor (PS3306) can not be tested using the Manual sensor tests menu. To test the sensor, open the flap (with product in the ready state) and look for a control panel message instructing you to close it. The sensor is a component of the HCI left paper pickup assembly.

·         Code: 13.B2.AD

·         Display:13.B2.AD Jam in top cover area

·         Description:Paper stay jam at top/registration sensor from the duplex path. This jam occurs when picking from duplex path and paper stays at TOP (registration) sensor (SR9).

·         Remedy:1. Open the top cover, and then remove the toner cartridge. Remove any jammed paper, and then reinstall the toner cartridge. Close the top cover. 2. Make sure that the duplexer is seated properly and check for obstructions in the paper path. 3. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not properly functioning, replace the duplexer. 4. Make sure that the transfer roller is seated properly and not worn or deformed. Replace the transfer roller if necessary. 5. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 6. Check the toner cartridge for damage. Replace the cartridge if necessary. 7. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 8. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 9. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

·         Code: 13.B2.AX

·         Display:13.B2.AX Jam in top cover area

·         Description:Paper stay jam at top/registration sensor from the duplex path- This jam occurs when picking from a tray and paper stays at top/registration sensor (SR9). X indicates the source tray - 1 = Tray 1 - 2 = Tray 2 - 3 = Tray 3 - 4 = Tray 4 - 5 = Tray 5 - 6 = Tray 6

·         Remedy:1. Open the top cover, and then remove the toner cartridge. Remove any jammed paper, and then reinstall the toner cartridge. Close the top cover. 2. Check for obstructions in the paper path from the source tray. 3. Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are worn or defective. 4. Make sure that the transfer roller is seated properly and not worn or deformed. Replace the transfer roller if necessary. 5. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 6. Check the toner cartridge for damage. Replace the cartridge if necessary. 7. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 8. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 9. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly. 10. Use the Components tests to activate the pickup motor and the pickup solenoid/clutch (listen for the motor/solenoid to rotate/move) for the source tray. If the motor or solenoid are not properly functioning, replace the motor or solenoid.

·         Code: 13.B2.D1

·         Display:13.B2.D1 Jam in tray 1

·         Description:Paper stay jam at top/registration sensor from Tray 1. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated amount of time from Tray 1.

·         Remedy:1. Remove any jammed paper from Tray 1, and then touch the OK button. 2. Check for obstructions in the paper path from Tray 1. 3. Check the pickup, feed, and separation rollers for Tray 1. Replace the rollers if they are worn or defective. 4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Manual sensor tests to activate the pickup solenoid (listen for the solenoid to move) for Tray 1. If the solenoid is not properly functioning, replace the toner cartridge door. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

·         Code: 13.B2.D2

·         Display:13.B2.D2 Jam in top cover area (tray 2)

·         Description:Paper stay jam at top/registration sensor from Tray 2. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated amount of time from Tray 2.

·         Remedy:1. Open the top cover, remove any jammed paper, and then close the top cover. IMPORTANT: Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid tearing partially picked paper. Open Tray 2, remove any jammed paper, and then close Tray 2 and the top cover. 2. Check for obstructions in the paper path from Tray 2. 3. Check the pickup, feed, and separation rollers for Tray 2. Replace the rollers if they are worn or defective. 4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Manual sensor tests to activate the pickup solenoid/clutch (listen for the solenoid to move) for Tray 2. If the solenoid/clutch is not properly functioning, replace the solenoid/clutch. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J48) on the DC controller PCA, and connector (J61) on the Tray 2 upper clutch. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

·         Code: 13.B2.D3

·         Display:13.B2.D3 Jam in top cover area (tray 3) (no optional input devices installed)

·         Description:Paper stay jam at top/registration sensor from Tray 3. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated amount of time from Tray 3.

·         Remedy:1. Open the top cover, and then remove any jammed paper. IMPORTANT: Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid tearing partially picked paper. Open Tray 3, remove any jammed paper, and then close Tray 3 and the top cover. 2. Check for obstructions in the paper path from Tray 3. 3. Check the pickup, feed, and separation rollers for Tray 3. Replace the rollers if they are worn or defective. 4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Manual sensor tests to activate the pickup solenoid (listen for the solenoid to move) for Tray 3. If the solenoid is not properly functioning, replace the solenoid. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J48) on the DC controller PCA, and connector (J63) on the Tray 3 lower clutch. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

·         Code: 13.B2.D3

·         Display:13.B2.D3 Jam in top cover area (tray 3) (optional input devices installed)

·         Description:Paper stay jam at top/registration sensor from Tray 3. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated amount of time from Tray 3.

·         Remedy:1. Open the top cover, and then remove any jammed paper. IMPORTANT: Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid tearing partially picked paper. Open the upper right door, and then remove any jammed paper. Open Tray 3, remove any jammed paper, and then close Tray 3, the upper right door, and the top cover. 2. Check for obstructions in the paper path from Tray 3. 3. Check the pickup, feed, and separation rollers for Tray 3. Replace the rollers if they are worn or defective. 4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Manual sensor tests to activate the pickup solenoid (listen for the solenoid to move) for Tray 3. If the solenoid is not properly functioning, replace the solenoid. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J48) on the DC controller PCA, and connector (J63) on the Tray 3 lower clutch. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

·         Display:13.B2.DD Jam in top cover area

·         Description:Paper stay jam at top/registration sensor from the duplexer. This jam occurs when the paper does not reach the TOP sensor (SR9) within the designated amount of time from the Duplexer.

·         Remedy:1. Open the top cover, remove any jammed paper, and then close the top cover. NOTE: Do not remove the toner cartridge. 2. Make sure that the duplexer is seated properly and check for obstructions in the paper path. 3. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not properly functioning, replace the duplexer. 4. Use the Manual sensor tests to toggle the duplexer sensors (SR1DU, SR2DU). If the sensors are not properly functioning, replace the duplexer. 5. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 6. Check the toner cartridge for damage. Replace the cartridge if necessary. 7. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 8. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 9. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

·         Code: 13.B2.DX

·         Display:13.B2.DX Jam in top cover area

·         Description:Paper delay jam at top/registration sensor- This jam occurs when the leading edge of the media does not reach the TOP sensor (SR9) within the designated amount of time from Tray 4, 5, or 6. X indicates the source tray - 4 = Tray 4 - 5 = Tray 5 - 6 = Tray 6

·         Remedy:1. Open the top cover, and then remove any jammed paper. IMPORTANT: Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid tearing partially picked paper. Close the top cover. 2. Check for obstructions in the paper path from the source tray. 3. Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are worn or defective. 4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Components tests to activate the pickup motor and the pickup solenoid/clutch (listen for the motor/solenoid to rotate/move) for the source tray. If the motor or solenoid are not properly functioning, replace the motor or solenoid. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly.

·         Code: 13.B2.FF

·         Display:13.B2.FF Jam in top cover area

·         Description:TOP sensor (SR9) residual jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after a jam re-evaluation.

·         Remedy:1. Open the top cover, and then remove the toner cartridge. Remove any jammed paper, and then close the top cover. 2. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 3. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply.

·         Code: 13.B4.FF

·         Display:13.B4.FF Jam in top cover area

·         Description:Loop sensor (SR6) residual jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after a jam re-evaluation.

·         Remedy:1. Open the top cover, and then remove the toner cartridge. Remove any jammed paper, and then close the top cover. 2. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 3. Use the Manual sensor tests to toggle the loop sensor (SR6). If the sensor or lever are not properly functioning, replace the high-voltage power supply.

·         Code: 13.B9.AX

·         Display:13.B9.AX Fuser area jam

·         Description:Fuser or duplexer stay jam- This jam occurs when the engine detects a paper stay jam at the fuser output sensor (SR12)- Most likely there is an accordion jam in the fuser exit path. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2

·         Remedy:1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the paper path and rollers at the fuser and at the paper delivery assembly for a blockage or damage. Replace the fuser or paper delivery assembly if necessary. 3. Use the Manual sensor tests to toggle the fuser output sensor (SR12) and the paper delivery output sensor (SR3). If a sensor is not properly functioning, replace the appropriate assembly. 4. Use the Components tests to activate the fuser drive motor and duplex feed motor (listen for the motor to rotate). If the motor is not functioning properly, replace the fuser motor or duplexer.

·         Code: 13.B9.CX

·         Display:13.B9.CX Fuser wrap jam

·         Description:This jam occurs when the paper leaves the fuser output sensor (SR12) before a designated amount of time after the paper reached the fuser output sensor (the paper is wrapped around the fuser roller). X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2

·         Remedy:1. Remove the duplexer (if installed). Remove the left door, and then remove the fuser. Remove any jammed paper from the fuser, and then reinstall the fuser. NOTE: Remove any other jammed paper from the fuser area. Reinstall the left door, and duplexer (if removed). Close the left door. 2. Perform a cleaning page procedure to clean the fuser rollers. 3. Use the Manual sensor tests to toggle the fuser output sensor (SR12). If the sensor is not properly functioning, replace the fuser. 4. If the error persist, the fuser pressure roller might be damaged. Replace the fuser.

·         Code: 13.B9.DD

·         Display:13.B9.DD Fuser area jam (top cover)

·         Description:This jam occurs when the leading edge of the page does not reach the fuser output sensor (SR12) in the designated amount of time.

·         Remedy:1. Open the left door to release fuser roller pressure. IMPORTANT: Do not attempt to remove the jammed paper. Open the top cover, and then remove the toner cartridge. Remove any jammed paper, and then reinstall the toner cartridge. Close the top cover and left door. 2. Check the paper path and rollers at the fuser and duplexer for damage. Replace the fuser or duplexer if necessary. 3. Use the Manual sensor tests to toggle the fuser output sensor (SR12). If the sensor is not properly functioning, replace the fuser. 4. Inspect the following connectors: - Fuser, J1 - Fuser motor, J1100 - DC controller, J6 and J47 - High-voltage power supply, J902 5. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not properly functioning, replace the duplexer.

·         Code: 13.B9.FF

·         Display:13.B9.FF Jam in left door

·         Description:Fuser exit sensor (SR12) residual jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.

·         Remedy:1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connector (J1) on the fuser, connector (J61) on the DC controller PCA, and connector (J902) on the high-voltage power supply. 3. Use the Manual sensor tests to toggle the fuser exit sensor (SR12). If the sensor is not properly functioning, replace the fuser.

·         Display:13.BA.EE Door open jam

·         Description:The top cover was opened during a print job.

·         Remedy:1. Close the top cover. 2. Check the tabs of the top cover that engage the top cover switches (SW2, SW3). If they are damaged, replace the top cover assembly. 3. Use the Tray/bin manual sensor tests to toggle the cartridge door switch (SW3). If the switch is not properly functioning, replace the switch. NOTE: The Tray/bin manual sensor tests can not be used to test SW2 top cover switch. If the error persists and the SW3 top cover switch is properly functioning, try replacing the SW2 top cover switch. 4. Check the connectors (J74 and J36) on the DC controller PCA and the connector (J18) on the cartridge door open detection switch.

·         Code: 13.D1.DX

·         Display:13.D1.DX Jam in left door

·         Description:Late to duplex switchback jam. This jam occurs when the paper reverses direction but fails to reach the duplex switchback sensor (SR1DU) in the designated amount of time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2

·         Remedy:1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the paper path and rollers at the fuser and duplexer for damage. Replace the fuser or duplexer if necessary. 3. Use the Manual sensor tests to toggle the duplexer switchback sensor (SR1DU). If the sensor or lever are not properly functioning, replace the duplexer. 4. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not properly functioning, replace the duplexer.

·         Code: 13.D1.FF

·         Display:13.D1.FF Jam in left door

·         Description:Duplexer switchback sensor jam. This jam occurs when paper exists at any of the paper path jam sensors at power on or after jam re-evaluation.

·         Remedy:1. Open the left door, and clear any jammed paper. Close the left door. 2. Remove duplexer, and clear any jammed paper. Reinstall the duplexer. 3. Make sure duplexer is seated properly. 4. Run the Manual Sensor test and toggle the duplexer switchback sensor (SR1DU). 5. If the duplexer switchback sensor or lever not operating properly replace the duplexer.

·         Code: 13.D3.00

·         Display:13.D3.00 Jam in top cover area

·         Description:This is a firmware timing issue and not a mechanical jam problem. Late to duplex exit jam. The engine cannot pause long sheets in the duplex path.

·         Remedy:Open the top cover, remove any jammed paper, and then close the top cover.

·         Code: 13.D3.DX

·         Display:13.D3.DX Jam in duplexer

·         Description:Late to duplex exit jam. This jam occurs when the leading edge of the paper reaches the duplex switchback sensor (SR1DU), but fails to reach the duplex reefed sensor (SR2DU)- The leading edge is in the duplexer, but the trailing edge might be accessible from the left door. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2

·         Remedy:1. Remove the duplexer, remove any jammed paper, and then reinstall the duplexer. 2. Check the paper path and rollers at the fuser and duplexer for damage. Replace the fuser or duplexer if necessary. 3. Use the Manual sensor tests to toggle the duplexer refeed sensor (SR2DU). If the sensor or lever are not properly functioning, replace the duplexer. 4. Use the Components tests to activate the duplex refeed solenoid/clutch (listen for the solenoid to move). If the solenoid/clutch is not properly functioning, replace the duplexer.

·         Code: 13.D3.FF

·         Display:13.D3.FF Jam in top cover area

·         Description:Duplexer refeed sensor (SR2DU) jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.

·         Remedy:1. Open the top cover, remove any jammed paper, and then close the top cover. 2. Remove the duplexer, remove any jammed paper, and then reinstall the duplexer. NOTE: Make sure that the duplexer is fully seated when reinstalled. 3. Use the Manual sensor tests to toggle the duplexer refeed sensor (SR2DU). If the sensor or lever are not properly functioning, replace the duplexer.

·         Code: 13.DE.EE

·         Display:13.DE.EE Jam in duplexer (during a print job)

·         Description:This is a user caused jam, not a mechanical problem. This jam occurs when the duplexer is removed while paper is being delivered in the duplexer.

·         Remedy:Remove the duplexer, remove any jammed paper, and then reinstall the duplexer.

·         Code: 13.E1.DX

·         Display:13.E1.DX Jam in left door

·         Description:Late to bin full jam. This jam occurs when the paper fails to reach the face-down bin full sensor (SR4) within a specific time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2

·         Remedy:1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller PCA. 3. Use the Tray/bin manual sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not properly functioning, replace the paper delivery assembly.

·         Code: 13.E1.FF

·         Display:13.E1.FF Jam in left door

·         Description:Power on residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.

·         Remedy:1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connectors on the paper delivery assembly. 3. Use the Tray/bin manual sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not properly functioning, replace the paper delivery assembly.

·         Code: 13.E6.AX

·         Display:13.E6.AX Jam in left door

·         Description:Stopped at output jam. This jam occurs when the paper fails to clear the output sensor (SR3) within a specific time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2

·         Remedy:1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the paper path and rollers at the fuser and the paper delivery assembly for damage or wear. Replace the fuser or paper delivery assembly if necessary. 3. Use the Tray/bin manual sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not properly functioning, replace the paper delivery assembly. 4. Use the Manual sensor tests to toggle the output sensor (SR3). If the sensor or lever are not properly functioning, replace the paper delivery assembly.

·         Code: 13.E6.BD

·         Display:13.E6.BD Jam in left door

·         Description:Multi-feed from duplexer jam. This jam occurs when the engine detects a multi-feed in the output path from the duplexer.

·         Remedy:Check the paper path and rollers at the fuser and the duplexer for damage or wear. Replace the fuser or duplexer if necessary.

·         Code: 13.E6.BX

·         Display:13.E6.BX Jam in left door

·         Description:Multi-fold from Tray 1–6 jam. This jam occurs when the engine detects a multi-feed in the output path from the indicated source tray. X indicates the source tray - 1 = Tray 1 - 2 = Tray 2 - 3 = Tray 3 - 4 = Tray 4 - 5 = Tray 5 - 6 = Tray 6

·         Remedy:1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are worn or defective

·         Code: 13.E6.DX

·         Display:13.E6.DX Jam in left door

·         Description:Late to output jam. This jam occurs when the paper fails to reach the output sensor (SR3) within a specific time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2

·         Remedy:1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller PCA. 3. Use the Manual sensor tests to toggle the output sensor (SR3). If the sensor or lever are not properly functioning, replace the paper delivery assembly.

·         Code: 13.E6.FF

·         Display:13.E6.FF

·         Description:Output bin full sensor (SR3) residual jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.

·         Remedy:1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connectors on the paper delivery assembly. 3. Use the Manual sensor tests to toggle the output sensor (SR3). If the sensor or lever are not properly functioning, replace the paper delivery assembly.

·         Code: 13.EA.EE

·         Display:13.EA.EE Door open jam

·         Description:Face-down delivery door open jam.

·         Remedy:1. Close the face-down delivery door. 2. Check the tab of the face-down delivery door that engages the left door switch (SW1). If they it is damaged, replace the left door assembly. 3. Use the Manual sensor tests to toggle the left door switch (SW1). If the switch is not properly functioning, replace the switch. 4. Inspect the connector (J35) on the DC controller PCA.

·         Code: 13.FF.FF

·         Display:13.FF.FF

·         Description:Power on residual paper jam; multiple sensors. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.

·         Remedy:Multiple sensors are blocked. See the steps for other 13.XX.FF errors to clear this error.

·         Code: 13.WX.YZ

·         Display:13.WX.YZ Fuser area jam (top cover)

·         Description:Fuser delay jam from Tray 1-6. This jam occurs when the leading edge of the page does not reach the fuser output sensor (SR12) in designated amount of time. NOTE: In the event log, this error appears as 13.B9.DX. “X” indicates the source tray. Z indicates the source tray - 1 = Tray 1 - 2 = Tray 2 - 3 = Tray 3 - 4 = Tray 4 - 5 = Tray 5 - 6 = Tray 6

·         Remedy:1. Open the left door to release fuser roller pressure. IMPORTANT: Do not attempt to remove the jammed paper. Open the top cover, and then remove the toner cartridge. Remove any jammed paper, and then reinstall the toner cartridge. Close the top cover and left door. 2. Check for obstructions in the paper path and rollers at the fuser for damage. Replace the fuser if necessary. 3. Use the Manual sensor tests to toggle the fuser output sensor (SR12). If the sensor is not properly functioning, replace the fuser. 4. Inspect the following connectors: - Fuser, J1 - Fuser motor, J1100 - DC controller, J6 and J47 - High-voltage power supply, J902 5. Use the Components tests to activate the fuser drive motor (listen for the motor to rotate). If the motor is not properly functioning, replace the fuser

TYPE 2 630

·         Code: 13.B9.FF

·         Display:13.B9.FF

·         Description:Residual paper jam fuser output sensor. This jam occurs when residual paper is detected at the fuser output sensor (PS700) at power on.

·         Remedy:1. Open output door and clear the jam in the indicated area. 2. Close the door so that the product attempts to clear the paper path. 3. Test Fuser Delivery sensor (SP700) using the Tray/Bin manual sensor test in the Administration, Troubleshooting, Diagnostic Tests menu to verify that the sensor is functioning properly, replace fuser if the sensor fails the test.

·         Code: 13.C3.Az

·         Display:13.C3.Az

·         Description:Media stay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.A1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.C3.A2 The fuser is printing in fuser mode Normal. • 13.C3.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.A4 The fuser is printing in fuser mode Heavy 1. • 13.C3.A5 The fuser is printing in fuser mode Heavy 2. • 13.C3.A6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.A7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.A8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.A9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.AB The fuser is printing in fuser mode Transparency. • 13.C3.AC The fuser is printing in fuser mode Label.

·         Remedy:1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet HP specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly.

·         Code: 13.C3.Dz

·         Display:13.C3.Dz

·         Description:Media Delay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.C3.D2 The fuser is printing in fuser mode Normal. • 13.C3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.D4 The fuser is printing in fuser mode Heavy 1. • 13.C3.D5 The fuser is printing in fuser mode Heavy 2. • 13.C3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.D9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.DB The fuser is printing in fuser mode Transparency. • 13.C3.DC The fuser is printing in fuser mode Label.

·         Remedy:1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet HP specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly.

·         Code: 13.D3.Dz

·         Display:13.D3.Dz

·         Description:Jam in Duplexer This jam occurs when the media does not reach the Duplex re-feed sensor (PS113) in designated amount of time. Z = Fuser Mode • 13.D3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.D3.D2 The fuser is printing in fuser mode Normal. • 13.D3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.D4 The fuser is printing in fuser mode Heavy 1. • 13.D1.D5 The fuser is printing in fuser mode Heavy 2. • 13.D3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.D9 The fuser is printing in fuser mode Glossy media 3. • 13.D3.DB The fuser is printing in fuser mode Transparency. • 13.D1.DC The fuser is printing in fuser mode Label.1

·         Remedy:1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Ensure the type and quality of the media that you are using meet HP specifications. 3. Make sure that customer is using HP Genuine cartridge and test this printer with another working or new cartridge. 4. Test duplexing from multiple trays to see if issue is TRAY specific or not. 5. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only. 6. Remove the duplexer and clean the printer duplex path properly for any debris or dust. 7. Check and Clean the status charge eliminator. (Next to transfer roller). 8. Where is the leading and trailing edge of the paper during the error state? • Stuck in switchback assembly? • Stopped at input of Duplexer? STUCK in switchback assembly: Check assembly for blockage. 1. Check sensor in assembly using sensor test. 2. If faulty or issue with switchback assembly, Replace the assembly Stopped at Duplexer: 1. Make sure the duplex re-feed sensor PS113 is clear of paper and is not damaged. 2. Check to ensure the duplex re-feed motor M107 is functioning properly (Use component test to check duplexer re-feed motor function) 3. If either of these tests fail replace the Duplexing unit.

·         Code: 13.FF.FF

·         Display:13.FF.FF

·         Description:A power on residual paper jam has occurred (sensor).

·         Remedy:1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

·         Code: 13.XX

·         Display:13.XX -Manual sensor test for troubleshooting

·         Description:Manual sensor test

·         Remedy:1. From the Home screen, scroll to and touch the Administration button. 2. Touch the Troubleshooting button, and then touch the Diagnostic Tests button. 3. Touch the Manual Sensor Test button. 4. Activate a switch or sensor, and then watch the control-panel display for the switch or sensor state to change from green to clear or clear to green. It might take a few seconds to

·         change.

TYPE : 3 775

·         Code: 13.B2.A1

·         Display:13.B2.AX

·         Description:Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 1.

·         Remedy:1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.

·         Code: 13.B2.A2

·         Display:13.B2.AX

·         Description:Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 2.

·         Remedy:1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.

·         Code: 13.B2.A2

·         Display:13.B2.AX

·         Description:Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 3.

·         Remedy:1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.

·         Code: 13.B2.A4

·         Display:13.B2.AX

·         Description:Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 4.

·         Remedy:1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.

·         Code: 13.B2.A5

·         Display:13.B2.AX

·         Description:Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 5.

·         Remedy:1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.

·         Code: 13.B2.A6

·         Display:13.B2.AX

·         Description:Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 6.

·         Remedy:1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.

·         Code: 13.B2.AD

·         Display:13.B2.AX

·         Description:Media stay jam at registration sensor PS5.
Media stay jam at registration sensor PS5Paper stays at PS5 media longer than allowed from duplexer.

·         Remedy:1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.

·         Code: 13.B2.D1

·         Display:13.B2.D1

·         Description:Late to registration jam, from Tray 1. This may be a misfeed jam from Tray 1. The leading edge of paper fed from Tray 1 is stopped before PS5.

·         Remedy:1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.

·         Code: 13.B2.D2

·         Display:13.B2.D2

·         Description:Late to registration jam, from Tray 2. This may be a misfeed jam from Tray 2. The leading edge of paper fed from Tray 2 is stopped before PS5.

·         Remedy:1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properl